Returns Made Clear
We want you to feel confident when choosing your next needlepoint project. If something is not right with your order, this page explains how to request assistance with a return or refund.
Easy Returns
Cornerstone is designed to make shopping for needlepoint kits straightforward. Review the return information below before starting your request.
How to Request a Return
Keep your order information available and follow these basic steps.
Review Your Order
Locate your order number and identify the needlepoint kit or product you need help returning.
Check Eligibility
Review the return requirements and confirm that your item meets the applicable conditions.
Contact Support
Send your order number, product information, and reason for requesting the return.
Follow Instructions
Once your request is reviewed, follow the return instructions provided for your order.
Return Eligibility
Return eligibility may depend on the product, its condition, and the circumstances of the request. Review the requirements below before contacting customer support.
What Happens After a Return?
Once a return request is received, the applicable return and refund information will be reviewed.
Return Review
Returned products may need to be received and reviewed before the return process is completed.
Refund Details
If a refund is approved, the applicable refund information will be provided as part of the return process.
Processing
Refund timing may vary depending on the return review and the payment provider involved.
Damaged, Incorrect, or Incomplete Orders
If your needlepoint order arrives damaged, incomplete, or different from what you ordered, contact customer support with the relevant details.
Order Number
Include your order number so we can identify the correct purchase.
Product Name
Tell us which needlepoint kit or product in your order is affected.
Describe the Issue
Explain whether the item is damaged, incorrect, incomplete, or has another issue.
Photos When Helpful
Photos can help document visible product, packaging, or shipping issues.
Returns & Refunds Questions
Helpful answers about returning your Cornerstone needlepoint order.
How do I start a return?
How long do I have to request a return?
Can I return a needlepoint kit?
What if my kit is missing supplies?
What if my order arrives damaged?
When will I receive my refund?
We’re Here to Help
If you have a question about a return, refund, damaged kit, missing supplies, or an existing order, contact our customer support team.
Contact UsEasy Returns
Clear guidance when a return is needed.
Needlepoint Support
Help with kits, supplies, and order questions.
Refund Guidance
Straightforward information about approved returns.
Customer First
Support when something with your order is not right.