{"id":1056,"date":"2026-08-20T00:55:49","date_gmt":"2026-08-20T00:55:49","guid":{"rendered":"https:\/\/tradecornerstone.com\/?page_id=1056"},"modified":"2026-09-16T01:26:34","modified_gmt":"2026-09-16T01:26:34","slug":"returns-refund","status":"publish","type":"page","link":"https:\/\/tradecornerstone.com\/fr\/returns-refund\/","title":{"rendered":"Returns &amp; Refund"},"content":{"rendered":"\n<style>\n\/* =========================================================\n   CORNERSTONE \u2014 RETURNS & REFUNDS\n   NEEDLEPOINT VERSION\n========================================================= *\/\n\n\n\/* PAGE RESET *\/\n\nbody:has(.cornerstone-returns) #content,\nbody:has(.cornerstone-returns) .site-content,\nbody:has(.cornerstone-returns) #content > .ast-container,\nbody:has(.cornerstone-returns) .site-content > .ast-container,\nbody:has(.cornerstone-returns) #primary,\nbody:has(.cornerstone-returns) .content-area,\nbody:has(.cornerstone-returns) #main,\nbody:has(.cornerstone-returns) .site-main,\nbody:has(.cornerstone-returns) article,\nbody:has(.cornerstone-returns) .ast-article-single,\nbody:has(.cornerstone-returns) .entry-content {\n    width: 100% !important;\n    max-width: none !important;\n    margin: 0 !important;\n    padding: 0 !important;\n}\n\nbody:has(.cornerstone-returns) .entry-header,\nbody:has(.cornerstone-returns) .entry-title {\n    display: none !important;\n}\n\n\n\/* =========================================================\n   GLOBAL\n========================================================= *\/\n\n.cornerstone-returns {\n    --ret-dark: #24201d;\n    --ret-text: #746b63;\n    --ret-rust: #b96e4a;\n    --ret-rust-dark: #8f4f35;\n    --ret-cream: #fbf8f2;\n    --ret-soft: #fffdf9;\n    --ret-border: #e8e0d6;\n\n    background: #ffffff;\n    color: var(--ret-dark);\n\n    \/* SAME GLOBAL FONT AS SHIPPING & DELIVERY *\/\n    font-family: inherit;\n}\n\n\/* Make all text inherit your WordPress\/Astra typography *\/\n.cornerstone-returns,\n.cornerstone-returns h1,\n.cornerstone-returns h2,\n.cornerstone-returns h3,\n.cornerstone-returns h4,\n.cornerstone-returns h5,\n.cornerstone-returns h6,\n.cornerstone-returns p,\n.cornerstone-returns span,\n.cornerstone-returns strong,\n.cornerstone-returns a,\n.cornerstone-returns div,\n.cornerstone-returns summary {\n    font-family: inherit;\n}\n\n.cornerstone-returns * {\n    box-sizing: border-box;\n}\n\n.returns-wrap {\n    width: min(1180px, calc(100% - 60px));\n    margin: 0 auto;\n}\n\n.returns-kicker {\n    display: inline-block;\n    margin-bottom: 14px;\n    color: var(--ret-rust);\n    font-size: 10px;\n    font-weight: 700;\n    letter-spacing: 2.8px;\n    text-transform: uppercase;\n}\n\n\n\/* =========================================================\n   INTRO\n========================================================= *\/\n\n.returns-intro {\n    padding: 95px 20px 80px;\n    text-align: center;\n    background: #ffffff;\n}\n\n.returns-intro-inner {\n    max-width: 820px;\n    margin: 0 auto;\n}\n\n.returns-intro h1 {\n    margin: 0 0 20px;\n    font-family: Arial;\n    font-size: clamp(42px, 5vw, 64px);\n    line-height: 1.06;\n}\n\n.returns-intro p {\n    max-width: 700px;\n    margin: 0 auto;\n    color: var(--ret-text);\n    font-size: 15px;\n    line-height: 1.85;\n}\n\n\n\/* =========================================================\n   HIGHLIGHT\n========================================================= *\/\n\n.returns-highlight {\n    background: var(--ret-cream);\n    padding: 42px 0;\n}\n\n.returns-highlight-inner {\n    display: flex;\n    justify-content: space-between;\n    align-items: center;\n    gap: 35px;\n}\n\n.returns-highlight h2 {\n    margin: 0 0 8px;\n    font-family: Arial;\n    font-size: 27px;\n}\n\n.returns-highlight p {\n    margin: 0;\n    max-width: 720px;\n    color: var(--ret-text);\n    font-size: 13px;\n    line-height: 1.7;\n}\n\n.returns-highlight-icon {\n    width: 54px;\n    height: 54px;\n    flex: 0 0 54px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    border: 1px solid #d9c9bd;\n    border-radius: 50%;\n    color: var(--ret-rust-dark);\n    font-size: 24px;\n}\n\n\n\/* =========================================================\n   SECTION\n========================================================= *\/\n\n.returns-section {\n    padding: 95px 0;\n}\n\n.returns-heading {\n    max-width: 720px;\n    margin: 0 auto 48px;\n    text-align: center;\n}\n\n.returns-heading h2 {\n    margin: 0 0 14px;\n    font-family: Arial;\n    font-size: clamp(34px, 4vw, 46px);\n}\n\n.returns-heading p {\n    margin: 0;\n    color: var(--ret-text);\n    font-size: 14px;\n    line-height: 1.8;\n}\n\n\n\/* =========================================================\n   RETURN STEPS\n========================================================= *\/\n\n.returns-steps {\n    display: grid;\n    grid-template-columns: repeat(4, 1fr);\n    gap: 18px;\n}\n\n.return-step {\n    padding: 32px 27px;\n    background: var(--ret-soft);\n    border: 1px solid var(--ret-border);\n}\n\n.return-step-number {\n    width: 32px;\n    height: 32px;\n    margin-bottom: 24px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    border: 1px solid #d8d0c7;\n    border-radius: 50%;\n    color: var(--ret-rust-dark);\n    font-size: 10px;\n    font-weight: 700;\n}\n\n.return-step h3 {\n    margin: 0 0 10px;\n    font-size: 17px;\n}\n\n.return-step p {\n    margin: 0;\n    color: var(--ret-text);\n    font-size: 13px;\n    line-height: 1.75;\n}\n\n\n\/* =========================================================\n   ELIGIBILITY\n========================================================= *\/\n\n.returns-eligibility {\n    background: var(--ret-cream);\n    padding: 95px 0;\n}\n\n.returns-eligibility-grid {\n    display: grid;\n    grid-template-columns: .85fr 1.15fr;\n    gap: 80px;\n}\n\n.returns-eligibility-copy h2 {\n    margin: 0 0 18px;\n    font-family: Arial;\n    font-size: clamp(34px, 4vw, 46px);\n}\n\n.returns-eligibility-copy p {\n    margin: 0;\n    color: var(--ret-text);\n    line-height: 1.85;\n    font-size: 14px;\n}\n\n.returns-list {\n    border-top: 1px solid var(--ret-border);\n}\n\n.returns-list-item {\n    display: grid;\n    grid-template-columns: 180px 1fr;\n    gap: 25px;\n    padding: 25px 0;\n    border-bottom: 1px solid var(--ret-border);\n}\n\n.returns-list-item strong {\n    font-size: 13px;\n}\n\n.returns-list-item span {\n    color: var(--ret-text);\n    font-size: 13px;\n    line-height: 1.7;\n}\n\n\n\/* =========================================================\n   NEEDLEPOINT RETURNS\n========================================================= *\/\n\n.returns-needlepoint {\n    padding: 105px 0;\n    background: #ffffff;\n}\n\n.returns-needlepoint-grid {\n    display: grid;\n    grid-template-columns: 1fr 1fr;\n    gap: 70px;\n    align-items: center;\n}\n\n.returns-needlepoint-image img {\n    width: 100%;\n    min-height: 480px;\n    object-fit: cover;\n    display: block;\n}\n\n.returns-needlepoint-copy h2 {\n    margin: 0 0 20px;\n    font-family: Arial;\n    font-size: clamp(34px, 4vw, 46px);\n}\n\n.returns-needlepoint-copy p {\n    color: var(--ret-text);\n    font-size: 14px;\n    line-height: 1.85;\n}\n\n.returns-note {\n    margin-top: 25px;\n    padding: 20px 22px;\n    background: var(--ret-soft);\n    border-left: 3px solid var(--ret-rust);\n}\n\n.returns-note strong {\n    display: block;\n    margin-bottom: 6px;\n    font-size: 13px;\n}\n\n.returns-note span {\n    color: var(--ret-text);\n    font-size: 12px;\n    line-height: 1.7;\n}\n\n\n\/* =========================================================\n   REFUND PROCESS\n========================================================= *\/\n\n.returns-refund {\n    padding: 95px 0;\n    background: var(--ret-soft);\n}\n\n.returns-refund-grid {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    border-top: 1px solid var(--ret-border);\n    border-bottom: 1px solid var(--ret-border);\n}\n\n.refund-item {\n    padding: 34px 28px;\n    border-right: 1px solid var(--ret-border);\n}\n\n.refund-item:last-child {\n    border-right: 0;\n}\n\n.refund-item h3 {\n    margin: 0 0 10px;\n    font-size: 16px;\n}\n\n.refund-item p {\n    margin: 0;\n    color: var(--ret-text);\n    font-size: 13px;\n    line-height: 1.75;\n}\n\n\n\/* =========================================================\n   DAMAGED \/ INCORRECT\n========================================================= *\/\n\n.returns-problem {\n    padding: 95px 0;\n    background: #ffffff;\n}\n\n.returns-problem-grid {\n    display: grid;\n    grid-template-columns: repeat(4, 1fr);\n    gap: 18px;\n}\n\n.problem-card {\n    padding: 28px 24px;\n    border: 1px solid var(--ret-border);\n    background: var(--ret-soft);\n}\n\n.problem-card span {\n    color: var(--ret-rust);\n    font-size: 11px;\n    font-weight: 700;\n}\n\n.problem-card h3 {\n    margin: 12px 0 8px;\n    font-size: 16px;\n}\n\n.problem-card p {\n    margin: 0;\n    color: var(--ret-text);\n    font-size: 13px;\n    line-height: 1.7;\n}\n\n\n\/* =========================================================\n   FAQ\n========================================================= *\/\n\n.returns-faq {\n    padding: 95px 0;\n    background: var(--ret-cream);\n}\n\n.returns-faq-list {\n    max-width: 850px;\n    margin: 0 auto;\n    border-top: 1px solid var(--ret-border);\n}\n\n.returns-faq-item {\n    border-bottom: 1px solid var(--ret-border);\n}\n\n.returns-faq-item summary {\n    position: relative;\n    padding: 23px 45px 23px 0;\n    font-size: 14px;\n    font-weight: 600;\n    cursor: pointer;\n    list-style: none;\n}\n\n.returns-faq-item summary::-webkit-details-marker {\n    display: none;\n}\n\n.returns-faq-item summary::after {\n    content: \"+\";\n    position: absolute;\n    right: 3px;\n    top: 50%;\n    transform: translateY(-50%);\n    color: var(--ret-rust-dark);\n    font-size: 22px;\n}\n\n.returns-faq-item[open] summary::after {\n    content: \"\u2212\";\n}\n\n.returns-faq-answer {\n    max-width: 740px;\n    padding-bottom: 22px;\n    color: var(--ret-text);\n    font-size: 13px;\n    line-height: 1.75;\n}\n\n\n\/* =========================================================\n   SUPPORT CTA\n========================================================= *\/\n\n.returns-support {\n    padding: 90px 20px;\n    text-align: center;\n    background: #ffffff;\n}\n\n.returns-support-inner {\n    max-width: 700px;\n    margin: auto;\n}\n\n.returns-support h2 {\n    margin: 0 0 16px;\n    font-family: Arial;\n    font-size: clamp(34px, 4vw, 46px);\n}\n\n.returns-support p {\n    color: var(--ret-text);\n    line-height: 1.8;\n}\n\n.returns-button {\n    margin-top: 12px;\n    min-height: 47px;\n    padding: 0 28px;\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    background: var(--ret-rust);\n    border: 1px solid var(--ret-rust);\n    color: #ffffff !important;\n    font-size: 11px;\n    font-weight: 700;\n    letter-spacing: 1px;\n    text-transform: uppercase;\n    text-decoration: none !important;\n}\n\n.returns-button:hover {\n    background: var(--ret-rust-dark);\n    border-color: var(--ret-rust-dark);\n}\n\n\n\/* =========================================================\n   SERVICE STRIP\n========================================================= *\/\n\n.returns-service {\n    background: #24201d;\n    color: #ffffff;\n}\n\n.returns-service-grid {\n    display: grid;\n    grid-template-columns: repeat(4, 1fr);\n}\n\n.returns-service-item {\n    min-height: 135px;\n    padding: 28px 24px;\n    display: flex;\n    flex-direction: column;\n    justify-content: center;\n    border-right: 1px solid rgba(255,255,255,.12);\n}\n\n.returns-service-item:last-child {\n    border-right: 0;\n}\n\n.returns-service-item h4 {\n    margin: 0 0 8px;\n    color: #ffffff;\n    font-size: 14px;\n}\n\n.returns-service-item p {\n    margin: 0;\n    color: rgba(255,255,255,.67);\n    font-size: 12px;\n    line-height: 1.65;\n}\n\n\n\/* =========================================================\n   RESPONSIVE\n========================================================= *\/\n\n@media (max-width: 950px) {\n\n    .returns-steps,\n    .returns-problem-grid {\n        grid-template-columns: repeat(2, 1fr);\n    }\n\n    .returns-eligibility-grid,\n    .returns-needlepoint-grid {\n        grid-template-columns: 1fr;\n        gap: 45px;\n    }\n\n    .returns-service-grid {\n        grid-template-columns: repeat(2, 1fr);\n    }\n}\n\n@media (max-width: 600px) {\n\n    .returns-wrap {\n        width: calc(100% - 30px);\n    }\n\n    .returns-intro {\n        padding: 58px 16px 52px;\n    }\n\n    .returns-steps,\n    .returns-problem-grid,\n    .returns-refund-grid,\n    .returns-service-grid {\n        grid-template-columns: 1fr;\n    }\n\n    .returns-list-item {\n        grid-template-columns: 1fr;\n        gap: 7px;\n    }\n\n    .refund-item,\n    .returns-service-item {\n        border-right: 0;\n        border-bottom: 1px solid var(--ret-border);\n    }\n}\n\n<\/style>\n\n\n<!-- =========================================================\n     RETURNS & REFUNDS PAGE\n========================================================= -->\n\n<div class=\"cornerstone-returns\">\n\n\n    <!-- INTRO -->\n\n    <section class=\"returns-intro\">\n\n        <div class=\"returns-intro-inner\">\n\n            <div class=\"returns-kicker\">\n                Returns &amp; Refunds\n            <\/div>\n\n            <h1>\n                Returns Made Clear\n            <\/h1>\n\n            <p>\n                We want you to feel confident when choosing your\n                next needlepoint project. If something is not right\n                with your order, this page explains how to request\n                assistance with a return or refund.\n            <\/p>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- EASY RETURNS -->\n\n    <section class=\"returns-highlight\">\n\n        <div class=\"returns-wrap returns-highlight-inner\">\n\n            <div>\n\n                <div class=\"returns-kicker\">\n                    Shop With Confidence\n                <\/div>\n\n                <h2>\n                    Easy Returns\n                <\/h2>\n\n                <p>\n                    Cornerstone is designed to make shopping for\n                    needlepoint kits straightforward. Review the\n                    return information below before starting\n                    your request.\n                <\/p>\n\n            <\/div>\n\n            <div class=\"returns-highlight-icon\">\n                \u2713\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- RETURN PROCESS -->\n\n    <section class=\"returns-section\">\n\n        <div class=\"returns-wrap\">\n\n            <div class=\"returns-heading\">\n\n                <div class=\"returns-kicker\">\n                    Return Process\n                <\/div>\n\n                <h2>\n                    How to Request a Return\n                <\/h2>\n\n                <p>\n                    Keep your order information available and\n                    follow these basic steps.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"returns-steps\">\n\n\n                <div class=\"return-step\">\n\n                    <div class=\"return-step-number\">01<\/div>\n\n                    <h3>Review Your Order<\/h3>\n\n                    <p>\n                        Locate your order number and identify\n                        the needlepoint kit or product you\n                        need help returning.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"return-step\">\n\n                    <div class=\"return-step-number\">02<\/div>\n\n                    <h3>Check Eligibility<\/h3>\n\n                    <p>\n                        Review the return requirements and\n                        confirm that your item meets the\n                        applicable conditions.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"return-step\">\n\n                    <div class=\"return-step-number\">03<\/div>\n\n                    <h3>Contact Support<\/h3>\n\n                    <p>\n                        Send your order number, product\n                        information, and reason for requesting\n                        the return.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"return-step\">\n\n                    <div class=\"return-step-number\">04<\/div>\n\n                    <h3>Follow Instructions<\/h3>\n\n                    <p>\n                        Once your request is reviewed, follow\n                        the return instructions provided\n                        for your order.\n                    <\/p>\n\n                <\/div>\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- RETURN ELIGIBILITY -->\n\n    <section class=\"returns-eligibility\">\n\n        <div class=\"returns-wrap returns-eligibility-grid\">\n\n\n            <div class=\"returns-eligibility-copy\">\n\n                <div class=\"returns-kicker\">\n                    Before You Return\n                <\/div>\n\n                <h2>\n                    Return Eligibility\n                <\/h2>\n\n                <p>\n                    Return eligibility may depend on the product,\n                    its condition, and the circumstances of the\n                    request. Review the requirements below before\n                    contacting customer support.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"returns-list\">\n\n\n                <div class=\"returns-list-item\">\n\n                    <strong>\n                        Return Window\n                    <\/strong>\n\n                    <span>\n                        Returns may be requested within 30 days\n                        of receiving your order.\n                    <\/span>\n\n                <\/div>\n\n\n                <div class=\"returns-list-item\">\n\n                    <strong>\n                        Product Condition\n                    <\/strong>\n\n                    <span>\n                        Products should be returned in the condition\n                        required by the applicable return instructions\n                        and should not be damaged or altered after delivery.\n                    <\/span>\n\n                <\/div>\n\n\n                <div class=\"returns-list-item\">\n\n                    <strong>\n                        Kit Contents\n                    <\/strong>\n\n                    <span>\n                        When returning a needlepoint kit, keep the\n                        canvas, threads, needles, instructions, and\n                        other included components together whenever\n                        possible.\n                    <\/span>\n\n                <\/div>\n\n\n                <div class=\"returns-list-item\">\n\n                    <strong>\n                        Original Packaging\n                    <\/strong>\n\n                    <span>\n                        Keep the original packaging and protective\n                        materials when possible until you are satisfied\n                        with your order.\n                    <\/span>\n\n                <\/div>\n\n\n                <div class=\"returns-list-item\">\n\n                    <strong>\n                        Excluded Products\n                    <\/strong>\n\n                    <span>\n                        Certain products may not be eligible for return,\n                        including personalized or customized items,\n                        final-sale products, and products damaged or\n                        altered after delivery.\n                    <\/span>\n\n                <\/div>\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- REFUNDS -->\n\n    <section class=\"returns-refund\">\n\n        <div class=\"returns-wrap\">\n\n            <div class=\"returns-heading\">\n\n                <div class=\"returns-kicker\">\n                    Refund Information\n                <\/div>\n\n                <h2>\n                    What Happens After a Return?\n                <\/h2>\n\n                <p>\n                    Once a return request is received, the applicable\n                    return and refund information will be reviewed.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"returns-refund-grid\">\n\n\n                <div class=\"refund-item\">\n\n                    <h3>\n                        Return Review\n                    <\/h3>\n\n                    <p>\n                        Returned products may need to be received\n                        and reviewed before the return process\n                        is completed.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"refund-item\">\n\n                    <h3>\n                        Refund Details\n                    <\/h3>\n\n                    <p>\n                        If a refund is approved, the applicable\n                        refund information will be provided as\n                        part of the return process.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"refund-item\">\n\n                    <h3>\n                        Processing\n                    <\/h3>\n\n                    <p>\n                        Refund timing may vary depending on the\n                        return review and the payment provider\n                        involved.\n                    <\/p>\n\n                <\/div>\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- DAMAGED \/ INCORRECT -->\n\n    <section class=\"returns-problem\">\n\n        <div class=\"returns-wrap\">\n\n            <div class=\"returns-heading\">\n\n                <div class=\"returns-kicker\">\n                    Something Wrong?\n                <\/div>\n\n                <h2>\n                    Damaged, Incorrect, or Incomplete Orders\n                <\/h2>\n\n                <p>\n                    If your needlepoint order arrives damaged,\n                    incomplete, or different from what you ordered,\n                    contact customer support with the relevant details.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"returns-problem-grid\">\n\n\n                <div class=\"problem-card\">\n\n                    <span>01<\/span>\n\n                    <h3>\n                        Order Number\n                    <\/h3>\n\n                    <p>\n                        Include your order number so we can\n                        identify the correct purchase.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"problem-card\">\n\n                    <span>02<\/span>\n\n                    <h3>\n                        Product Name\n                    <\/h3>\n\n                    <p>\n                        Tell us which needlepoint kit or product\n                        in your order is affected.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"problem-card\">\n\n                    <span>03<\/span>\n\n                    <h3>\n                        Describe the Issue\n                    <\/h3>\n\n                    <p>\n                        Explain whether the item is damaged,\n                        incorrect, incomplete, or has another issue.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"problem-card\">\n\n                    <span>04<\/span>\n\n                    <h3>\n                        Photos When Helpful\n                    <\/h3>\n\n                    <p>\n                        Photos can help document visible product,\n                        packaging, or shipping issues.\n                    <\/p>\n\n                <\/div>\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- FAQ -->\n\n    <section class=\"returns-faq\">\n\n        <div class=\"returns-wrap\">\n\n            <div class=\"returns-heading\">\n\n                <div class=\"returns-kicker\">\n                    Quick Answers\n                <\/div>\n\n                <h2>\n                    Returns &amp; Refunds Questions\n                <\/h2>\n\n                <p>\n                    Helpful answers about returning your\n                    Cornerstone needlepoint order.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"returns-faq-list\">\n\n\n                <details class=\"returns-faq-item\">\n\n                    <summary>\n                        How do I start a return?\n                    <\/summary>\n\n                    <div class=\"returns-faq-answer\">\n                        Review the return requirements and contact\n                        customer support with your order number,\n                        product information, and reason for requesting\n                        the return.\n                    <\/div>\n\n                <\/details>\n\n\n                <details class=\"returns-faq-item\">\n\n                    <summary>\n                        How long do I have to request a return?\n                    <\/summary>\n\n                    <div class=\"returns-faq-answer\">\n                        Returns may be requested within 30 days\n                        of receiving your order.\n                    <\/div>\n\n                <\/details>\n\n\n                <details class=\"returns-faq-item\">\n\n                    <summary>\n                        Can I return a needlepoint kit?\n                    <\/summary>\n\n                    <div class=\"returns-faq-answer\">\n                        Return eligibility depends on the product,\n                        its condition, and the applicable return\n                        requirements. Contact support before sending\n                        an item back.\n                    <\/div>\n\n                <\/details>\n\n\n                <details class=\"returns-faq-item\">\n\n                    <summary>\n                        What if my kit is missing supplies?\n                    <\/summary>\n\n                    <div class=\"returns-faq-answer\">\n                        Contact customer support with your order\n                        number, product name, a description of the\n                        missing contents, and photos when helpful.\n                    <\/div>\n\n                <\/details>\n\n\n                <details class=\"returns-faq-item\">\n\n                    <summary>\n                        What if my order arrives damaged?\n                    <\/summary>\n\n                    <div class=\"returns-faq-answer\">\n                        Contact customer support with your order\n                        number, affected product, description of\n                        the issue, and photos when helpful.\n                    <\/div>\n\n                <\/details>\n\n\n                <details class=\"returns-faq-item\">\n\n                    <summary>\n                        When will I receive my refund?\n                    <\/summary>\n\n                    <div class=\"returns-faq-answer\">\n                        Refund timing may vary depending on the\n                        return review and payment provider.\n                        Additional information will be provided\n                        when an approved return is processed.\n                    <\/div>\n\n                <\/details>\n\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- SUPPORT -->\n\n    <section class=\"returns-support\">\n\n        <div class=\"returns-support-inner\">\n\n            <div class=\"returns-kicker\">\n                Need Assistance?\n            <\/div>\n\n            <h2>\n                We\u2019re Here to Help\n            <\/h2>\n\n            <p>\n                If you have a question about a return, refund,\n                damaged kit, missing supplies, or an existing order,\n                contact our customer support team.\n            <\/p>\n\n            <a\n                href=\"\/contact-us\/\"\n                class=\"returns-button\">\n\n                Contact Us\n\n            <\/a>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- SERVICE STRIP -->\n\n    <section class=\"returns-service\">\n\n        <div class=\"returns-wrap returns-service-grid\">\n\n\n            <div class=\"returns-service-item\">\n\n                <h4>\n                    Easy Returns\n                <\/h4>\n\n                <p>\n                    Clear guidance when a return is needed.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"returns-service-item\">\n\n                <h4>\n                    Needlepoint Support\n                <\/h4>\n\n                <p>\n                    Help with kits, supplies, and order questions.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"returns-service-item\">\n\n                <h4>\n                    Refund Guidance\n                <\/h4>\n\n                <p>\n                    Straightforward information about approved returns.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"returns-service-item\">\n\n                <h4>\n                    Customer First\n                <\/h4>\n\n                <p>\n                    Support when something with your order is not right.\n                <\/p>\n\n            <\/div>\n\n\n        <\/div>\n\n    <\/section>\n\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds Returns Made Clear We want you to feel confident when choosing your next needlepoint project. If something [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-1056","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/tradecornerstone.com\/fr\/wp-json\/wp\/v2\/pages\/1056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tradecornerstone.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tradecornerstone.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tradecornerstone.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tradecornerstone.com\/fr\/wp-json\/wp\/v2\/comments?post=1056"}],"version-history":[{"count":12,"href":"https:\/\/tradecornerstone.com\/fr\/wp-json\/wp\/v2\/pages\/1056\/revisions"}],"predecessor-version":[{"id":3055,"href":"https:\/\/tradecornerstone.com\/fr\/wp-json\/wp\/v2\/pages\/1056\/revisions\/3055"}],"wp:attachment":[{"href":"https:\/\/tradecornerstone.com\/fr\/wp-json\/wp\/v2\/media?parent=1056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}